Shipping and Delivery Policy
This document sets out the shipping policy that applies to customers that make a purchase at https://nityapuja.in If you have any questions, please contact our customer service team on Call/Whatsapp: 9873669719 (10:00am-6:00pm) Indian Standard Time (IST) Monday to Saturday
Order Processing Time
All orders placed before PM Monday to Saturday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.
Delivery Policy :
We ship orders all over India, All the items purchased from https://nityapuja.in/ are shipped of purchase vide Fedex/UPS/DHL/Bluedart/Indian Postal services. The shipping charges depend on the volume of the items and will be added to your cart when you checkout. The delivery time is 5-10 Working days across the world. We will email you the tracking no. as soon as the order is shipped and you can track the status at the relevant courier service website.
In rare cases, delays might occur due to customs clearance delays, flight delays, unavailability of ordered items and other uncontrollable circumstances like natural calamities. However, we always try our level best to ensure delivery within the number of days to delivery as mentioned above. In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after 30 Days from our shipping date.
In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we can reship your order, only after receiving an email and correct address from you.
Customs charges and taxes, if any, will have to be borne by the customer. However, by experience, we have learned that customs charges are very rarely applicable on our packages.
If you encounter any information in our catalogue or site that is inaccurate, please inform us at- firstname.lastname@example.org
Incase any explanation is required on any of points mentioned above, you can reach us by sending a mail on email@example.com